TELTH HEALTHCARE PRIVACY POLICY

2.1 Personal Information

We collect information that identifies you, including:

• Name, date of birth, gender, and age
• Contact information (address, email, mobile number)
• Aadhaar number (with your consent, where legally permitted)
• PAN card details (for prepaid card KYC purposes)
• Insurance information (policy numbers, provider details)
• Payment information (UPI ID, credit/debit card details)
• Emergency contact information

2.2 Health Information

We collect comprehensive health data including:

• Medical history and conditions
• All diagnostic test results and health markers
• Treatment records and outcomes
• Medication and prescription information
• AYUSH treatment history (if applicable)
• All health parameters required for comprehensive care
• Immunization records as per Indian health guidelines
• Any health data necessary for optimal care delivery

2.3 Device and Usage Data

We automatically collect:

• Device information (type, model, operating system)
• IP address and approximate location
• Browser type and settings
• Usage patterns and preferences
• Interaction with our platforms
• All device-generated health data

We process your personal data in compliance with:

• Digital Personal Data Protection Act, 2023 (DPDPA)
• Information Technology Act, 2000
• Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
• Drugs and Cosmetics Act, 1940 (for e-pharmacy services)
• Clinical Establishments Act, 2010
• Other applicable Indian laws and regulations

4.1 Healthcare Services

We use your information to:

• Provide personalized healthcare services
• Create and manage care plans
• Facilitate telemedicine consultations as per Indian telemedicine guidelines
• Process diagnostic tests in NABL-accredited facilities
• Monitor health conditions
• Provide emergency medical assistance
• Coordinate care with registered medical practitioners

4.2 P3DSC Algorithm

Your data powers our predictive healthcare system to:

• Generate health insights based on Indian population health patterns
• Optimize treatment protocols
• Identify health risks specific to Indian demographics
• Personalize care recommendations
• Support evidence-based clinical decisions

4.3 Regulatory Compliance

We use your data to:

• Comply with mandatory reporting requirements
• Maintain medical records as per Indian regulations
• Report notifiable diseases to health authorities
• Process insurance claims with Indian insurance providers
• Meet tax compliance requirements

5.1 Healthcare Providers

We share information with:

• Medical practitioners registered with Indian medical councils
• Hospitals and clinics registered under Clinical Establishments Act
• NABL-accredited diagnostic laboratories
• Licensed pharmacies for prescription processing
• AYUSH practitioners (when applicable)
• Care practitioners trained and licensed by Telth and its partners

5.2 Government and Regulatory Bodies

We may share data with:

• Ministry of Health and Family Welfare
• National Health Authority
• State health departments
• Insurance Regulatory and Development Authority of India (IRDAI)
• Law enforcement agencies (with valid legal requests)

5.3 Third-Party Service Providers

We work with:

• Indian payment gateways and banks
• Cloud service providers compliant with Indian data localization requirements
• IT service providers based in India
• Medical device manufacturers approved by CDSCO
• Insurance companies licensed by IRDAI

6.1 Data Localization

In compliance with Indian law:

• All personal data is stored within Indian territory
• Health records are maintained on servers located in India
• We use Indian cloud service providers where possible
• Cross-border transfers are minimized and conducted per legal requirements

6.2 Security Measures

We implement:

• Encryption standards approved by Indian authorities
• Multi-factor authentication
• Regular security audits by CERT-IN empaneled auditors
• Compliance with RBI guidelines for payment data
• Physical security at all Indian facilities

6.3 G-Med ID Security

Your unique healthcare identifier is:

• Linked with consent to government health IDs (where applicable)
• Protected using India-specific authentication methods
• Integrated with ABDM (Ayushman Bharat Digital Mission) where required

7.1 Rights under DPDPA

You have the right to:

• Access your personal data
• Correct inaccurate information
• Erase personal data (subject to legal requirements)
• Withdraw consent
• Grievance redressal
• Nominate a digital data nominee

7.2 Health Data Rights

You can:

• Access your electronic health records
• Request physical copies of medical records
• Port data to other healthcare providers
• Opt-out of data sharing (except mandatory reporting)

8.1 Types of Consent

We obtain:

• Explicit consent for sensitive personal data
• Informed consent for medical procedures
• Separate consent for Aadhaar authentication
• Opt-in consent for marketing communications
• Parental consent for minors (below 18 years)

8.2 Withdrawal of Consent

You can withdraw consent through:

• Our mobile app or web platform
• Written request to our Data Protection Officer
• Customer support channels

9.1 Retention Periods

We retain data as per:

• Indian Medical Council regulations (minimum 3 years)
• Insurance claim requirements
• Legal proceedings requirements

9.2 Data Deletion

Upon request, we will:

• Delete data not required by law
• Anonymize health records where permitted
• Remove marketing preferences immediately

10.1 Grievance Officer

For users below 18 years:

• Parental/guardian consent is mandatory
• Limited data collection
• Enhanced security measures
• Compliance with child protection laws

We use cookies in compliance with Indian laws:

• Essential cookies for functionality
• Analytics cookies (with consent)
• No third-party tracking without consent
• Cookie consent banner as per requirements

We will notify you of material changes through:

• Email notifications
• SMS alerts
• In-app notifications
• Website announcements

This Privacy Policy is available in:

• English
• Regional languages upon request

In case of discrepancy, the English version prevails.

For privacy-related queries: